Service provision policy

1. Register to use the service

Customers can register to use the service in 02 options:

Head office in Hanoi:

Ho Chi Minh City Branch:

2. Payment

3. Shipping method

Viracresearch.com’s services are provided ONLINE (in PDF format and written in English) after Viracresearch.com receives payment for services from Customer.
For Research services, we will provide the service by mail or telephone, or whatever is written in a specific contract with the Client.

4. Service time

5. Warranty and refund policy

In the event of a delay in delivery, Viracresearch.com is responsible for notifying the Customer in writing (email/letter) and receiving the Customer’s acceptance. Penalty policy (if any) is implemented according to the contract agreement.

Exchanges and/or returns are not applicable to Viracresearch.com services/products on Viracresearch.com’s website. Customers are welcome to give any comments/questions or any dissatisfaction about Viracresearch.com’s services/products and Viracresearch.com will be responsible for editing information/content to satisfy customer satisfaction.