Service provision policy
1. Register to use the service
Customers can register to use the service in 02 options:
- Option 1: Submit information to contact via the online form on viracresearch.com in the “Services” section
- Option 2: Contact the company information for quick advice and support
Head office in Hanoi:
- Address: 5th floor, Anh Minh Building, 36 Hoang Cau, Dong Da District, Hanoi
- Phone: +84 24 6328 9520
- Email: viracresearch@virac.com.vn
Ho Chi Minh City Branch:
- Address: SCIC Building – 16 Truong Dinh, Ward 6, District 3, HCMC
- Phone: +84 28 6680 8523
- Email: viracresearch@virac.com.vn
2. Payment
- Customers can make payment through provided methods including Visa/Master Card or Bank Transfer.
- Prices on Viracresearch.com are inclusive of all taxes including VAT. It is the customer’s responsibility to ensure that all payment details provided are accurate and complete. We are not responsible for providing the Service if the details submitted are incorrect or incomplete.
3. Shipping method
Viracresearch.com’s services are provided ONLINE (in PDF format and written in English) after Viracresearch.com receives payment for services from Customer.
For Research services, we will provide the service by mail or telephone, or whatever is written in a specific contract with the Client.
4. Service time
- Report: Delivery within 01 (one) – 03 working days from the date of receipt of full Service Charge.
- Delivery schedules may sometimes vary depending on data collection and/or information provided by the authorities.
5. Warranty and refund policy
In the event of a delay in delivery, Viracresearch.com is responsible for notifying the Customer in writing (email/letter) and receiving the Customer’s acceptance. Penalty policy (if any) is implemented according to the contract agreement.
Exchanges and/or returns are not applicable to Viracresearch.com services/products on Viracresearch.com’s website. Customers are welcome to give any comments/questions or any dissatisfaction about Viracresearch.com’s services/products and Viracresearch.com will be responsible for editing information/content to satisfy customer satisfaction.
